Front desk customer service position at Clementi tuition centre
(10% Agency fee)
Front Desk Customer Service Officer's responsibilities include but not limited to:
1) Customer Care Duties - Forge strong relationship with parents, deliver outstanding customer service experience, drive for sales
- Attend to all walk in potential customers and existing parents, phone calls and emails promptly and professionally
- Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
- Upkeep of Centre's student management system and perform audit of system regularly
- Preparation of sales presentation kits
2) Administration
- Prepare invoices and handles payment collection
- Prepare debtors listing and send reminders for late payment
- Maintain petty cash and prepares daily collection report
- Perform ad-hoc duties assigned by Supervisor
3) Teacher's Support
- Support teachers in photocopying and preparing of materials and resources
- Assist teachers in the dismissal of classes
- Participate in file checking and results tracking
Job Requirements:
1. Qualifications:
- Minimum 'A' Levels or Diploma in any discipline (Full time), Entry Level candidates from Poly are welcome.
- Experience: Prior customer service related job experience is an advantage
2. Working hours:
- Weekdays (10:30am to 7:30pm OR 1:30pm to 9:30pm), Weekends (8:30am to 6:30pm) with lunch and dinner break
3. Language abilities: Must be able to converse in English and Mandarin in order to liaise with the Chinese speaking parents
4. Computer literacy skills: MS Office
5. Personalities: Warm, positive, self-motivating, good organisation skills and interpersonal skills. A strong problem-solving team player.
Career Advancement
In-house training will be provided to all administrators. Administrators will be sent to courses relevant to their job scope from time to time. Administrators who displayed strong leadership abilities will be groomed to eventually take the position of Centre Manager.
Kindly note that only shortlisted candidates will be contacted within 2 weeks.
Salary: $2000
Interested applicants please whatsapp Vincent 93393310